User terms and conditions
About us and these terms
Welcome to One Drop, a subscription service for digital dōTERRA related Items created by designers and creatives from around the world. When we say ‘we’, ‘us’ or ‘One Drop’ it’s because that’s who we are and we own and run the One Drop platform.
When you create a free or paid One Drop account and accept these terms you become a member of our community. During your time with us you agree to follow the ground rules outlined in these terms so please read and understand them. If you don’t accept the terms, you will need to leave because your presence on and use of the One Drop platform is conditional on your acceptance to be bound by these terms whether you become a member or not.
All Items on One Drop are owned by the respective rightsholder. They are licensed to you under the terms of the One Drop License (as amended from time to time) at the direction of Contributors.
How browsing and membership works
Browsing: You need to be 16 years or older to browse One Drop. We don’t knowingly collect any information from anyone aged 16 or under. When browsing One Drop you agree to follow our guidelines or instructions and keep in mind that these terms apply to any use of One Drop whether or not you’re a member.
Becoming a Subscriber
Individual subscription: When you become a Subscriber you get to access our library of Items that must be used in accordance with the One Drop License. Only real individuals, using their real name and details, can subscribe to One Drop – shared or group subscriptions may be possible in the future, but are not available as of the date of these terms.
Virtual Assistants: Many Wellness Advocates leverage a virtual assistant (VA) to support their dōTERRA business. If this applies to you, it is only permissible to have a virtual assistant log into your One Drop account on your behalf when they are solely utilizing your account as if they were you, downloading and interacting with the One Drop site for you alone. If, however, that same VA is also working with other Wellness Advocates or other dōTERRA leaders and is using your One Drop account to download items to share with anyone else for their use – that constitutes a shared account and is in direct violation of our User Terms (as outlined above), and a copyright violation executed through your One Drop account. As you are accountable for your One Drop account, it is mandatory for you to ensure your virtual assistant understands these terms to avoid an inadvertent violation of our Terms, and the copyright infringement that would occur if they download and share One Drop items with other leaders without proper license.
Age: You need to be 18 years or over to become a Subscriber. If you’re under 18, you will need to use the account of a parent or legal guardian who is at least 18 years of age, with their permission, and this adult will be responsible for all your activities.
Your responsibility: You promise that information you give us is true, accurate and complete and that you will keep your account information up-to-date (including a current email address). Your subscription is not transferable, regardless of your standing with dōTERRA. You are responsible for any use of One Drop that occurs in conjunction with your username and password so keep your password secure and don’t let any other person use your username or password. If you realize there’s any unauthorized use of your password or any breach of security, you agree to let us know immediately.
How downloading Items works
What do you get when you download and register an Item?
License: When you download an Item as a Subscriber, you will be granted a license from us to use that Item for one single purpose you intend at the time of downloading.
Effect of ceasing subscription: As One Drop is a subscription service, certain rights granted under an Item license are only applicable for as long as your One Drop subscription is active. If you've downloaded Items for specific purposes or uses, they retain a valid license after your subscription ends. But for free files, unused Subscription Items, and everything else, you'll need to remove the Items from any associated platform, folder, project or end-use as they’re no longer licensed for use after your subscription ends. Please read the One Drop License in detail to understand what you can do with Items.
Services: As a Subscriber you also receive services from us like account support, library quality control, compliance oversight, and other related services.
Support: We do our best to make sure that Items are high quality. However, due to the unlimited downloads on One Drop, the Items do not include the level of after-sale support that you would find for similar items purchased separately on other platforms.
Transacting as a Subscriber:
You can pay for your subscription via PayPal or credit card. You may be required to pay a processing or handling fee depending on the method of payment you choose.
By signing on as a Subscriber you must agree to the individual payment terms that relate to your chosen method of payment, as notified to you.
In the event that you select an ongoing, regular payment method (for example a monthly credit card or PayPal payment) and that payment fails to occur, we may immediately suspend your subscription until payment has been made. If we suspend your subscription, your rights under these terms and the One Drop License will also be suspended.
Currency conversion costs: You are responsible for all costs of currency conversion relating to your One Drop subscription. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).This means that you may incur additional costs when subscribing to One Drop, which we have no control over.
Terms of subscribing: When you subscribe to One Drop, you do so on the following terms:
you promise to us that you understand what you can and can’t do with your downloaded Items in accordance with the One Drop License;
we and the Contributors do not promise that any particular Item will continue to be available on One Drop;
once you download an Item, you acquire a non-exclusive license to use the Item under the terms set out in the One Drop License (non-exclusive means others might also license the same Item); and
you do not gain any ownership rights in a downloaded Item.
It is important that you understand the terms on which you are making a purchase. Please take the time to review this section carefully.
The final prices and fees are inclusive of transactional taxes where relevant (like VAT and GST). Our promotional materials will state whether or not the price is inclusive or exclusive of transactional taxes.
You are responsible for paying all other fees and taxes associated with your use of One Drop wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax. We may collect geographical location information to determine your location, which may be used for tax purposes (so location information you give us must be accurate for tax residency purposes).
Refunds and cancelations
Given the nature of digital content, we do not generally offer a refund or credit on a purchased subscription unless we have made changes to these terms that materially affect you to your detriment or as required under US consumer law or other relevant consumer protection laws. If you would like to request a refund or credit you should open a help request. If you cancel a subscription due to us making a change to our terms that materially affects you to your detriment then you will receive a refund for any whole unused months remaining in your subscription period.
We will assess refund or credit requests on their merits. There is generally no obligation to provide a refund or credit in situations like the following:
you have changed your mind about your subscription;
you subscribed by mistake;
you have changed your mind about a Premium Item;
you purchased a Premium Item by mistake;
you do not have sufficient expertise to use the Items made available;
you ask for goodwill;
you are no longer an active dōTERRA Wellness Advocate; or
you can no longer access desired Items because they have been removed from One Drop
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in US dollars, under the rules of the payment method (see Currency conversion costs above about currency conversion back to your local currency). It is important that you understand how refunds work.
Disputes lodged with payment agents: If, as a Subscriber, you lodge a dispute with a payment agent, this will result in a freezing of your One Drop subscription and your One Drop account until the dispute raised with the payment agent has been cancelled. This makes it very complex to resolve any related issues so we encourage you to contact us directly first to see if we can help resolve any concerns.
Fine print: We are not a bank or licensed deposit taker. Any credit we apply to your subscription is not a deposit under bank law, and that means you don’t get the benefit of any deposit insurance or guarantee under those laws. We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.
What we own: We own all the One Drop Content that we have put on One Drop (unless otherwise stated and excluding content owned by others). This includes the design, compilation, and look and feel of the One Drop site, and copyright, trademarks, designs and other intellectual property on One Drop. We own all the trademarks, logos, service marks and trade names on One Drop (unless otherwise stated and excluding these things owned by others). You will not copy, distribute, modify or make derivative works of any of our One Drop Content or use any of our intellectual property in any way not expressly stated in these terms.
What we don’t own: We do not own the Items on One Drop; the Item Contributors do. However, we have the right to sublicense the Items to you on the terms of the One Drop License.
Copyright, trademark and intellectual property claims: We respect the intellectual property rights of others. If you believe that an Item or any content on One Drop infringes any intellectual property right (including copyright) please flag the Item for our review using the member controls provided, and indicate the reason.
Our use of your information
Confidential Information: We value your information and take reasonable precautions to protect it. While using One Drop, you may also become aware of confidential information about us, or someone else. You promise to not disclose any confidential information made available to you through One Drop to any other person.
Prohibited Conduct: Your use of One Drop including the content and the Items must comply with our policies (as published on the One Drop site) including the Acceptable Use Policy and the Fair Use Policy.
Linking to One Drop: We reserve the right to insist that any link to One Drop be discontinued, and to revoke your ability to link to One Drop.
Links from One Drop: The One Drop platform and Item downloads may contain links to other non-One Drop sites. We have no control or responsibility over anything on those sites, and do not endorse or sponsor those sites, even if they are affiliated to us.
Eligibility, suspension or termination: Being a Subscriber is not an automatic right, it is a benefit for those who follow our rules. We hope that you will be with us for a long time. But we may, using reasonable discretion, decide whether or not your use of One Drop complies with these terms. We can suspend or terminate your subscription account at any time for any reason (acting reasonably of course) including:
if you breach these terms;
if you act in a way that does not align with the values of our community; or
if you act in a way that could cause us or others harm.If we do decide to permanently terminate your One Drop account you must not apply for a new account as unfortunately you will no longer be welcome in our community.
Liability and indemnity - between us and Subscribers
You indemnify us against all losses, costs (including legal costs on a full indemnity basis), expenses, demands or liability that we incur arising out of, or in connection with, a third party claim against us relating to use of One Drop, or any Item.
One Drop and the Items are made available to you on an “AS IS” basis. Subject to clause 34, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
Our liability to you in connection with One Drop or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
we exclude liability for any of these things incurred by you: loss of revenue, loss of profit, loss of goodwill, loss of customers, loss of capital, damage to reputation, loss in connection with any other contract, loss of data, or indirect, consequential or special loss, damage or expense; and
our total aggregate liability to you is otherwise limited to the total amounts paid by you to us for your One Drop subscription in the 6 months immediately preceding the date on which the claim giving rise to the liability arose.
Availability: We strive to have One Drop available to you 24 hours a day, seven days a week but you know how the internet works: occasionally you might not be able to access One Drop, and this might happen for any reason, at any time, with or without notice, or at our absolute discretion. We might also change aspects of how One Drop works, including the kinds of Items available on One Drop. One Drop will not be liable to you for any loss you suffer as a result of these things.
Third party: If you’re agreeing to these terms on behalf of someone else then you’re promising to us that you have full legal authority to bind that third party. Remember that only real people can subscribe to One Drop.
Consumer laws: In some places there may be non-excludable warranties, guarantees or other rights (‘non-excludable consumer guarantees’). We do not exclude, restrict or modify non-excludable consumer guarantees in these terms. Except for non-excludable consumer guarantees, we are bound only by the express promises made in these terms. Our liability for breach of a non-excludable consumer guarantee is limited, at our option, to replacing or paying the cost of replacing the relevant Item or service, (unless the non-excludable consumer guarantee says otherwise). You must not use an Item in violation of any export laws that apply to you.
Blocking you, disabling your subscription or refusing to process a payment: We may block you, terminate your subscription or refuse to process a payment if we reasonably believe there is a risk associated with you, your subscription, or that payment, including if it breaches a law or regulation. Examples of where we might do this include transactions where the payment is from or to a person or country sanctioned by an authority (such as the United States government); or where we reasonably believe there is a legal or regulatory risk, or a risk of loss being suffered by us or our members. You promise that you are not located in a sanctioned country and are not on a sanctioned persons list. We may also block members from a country if we can’t make payments to or from that country. You should check what payment methods are available in your country for making payments. We may take any of the actions stated in this section without notice and against all of your One Drop accounts you use on other One Drop sites. As our sites are global, there are different laws that may apply and these may restrict our relationship with you.
US-specific controls: One Drop is not available to anyone located in any U.S. sanctioned countries or to anyone on the U.S Treasury Department’s list of Specially Designated Nationals List (SDN list). You must not export or re-export One Drop Items to a U.S. sanctioned country or to anyone on the SDN list.
Relationship between the parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other member. Neither you nor us can bind each other in any way.
Notices: Any notice you send us must be submitted via a help request. Any notice we send to you will be emailed to the email address you provided to us.
Changes to these terms: We may change these terms (including the One Drop License) at any time and, if we make changes, we will take reasonable steps to let our Subscribers know about the changes. You can also keep track of whether changes have been made to our terms by referring to the version and effective date at the footer of the terms. If a change we make has a material effect on you to your detriment then you may, upon demonstrating that detriment to us, cancel your One Drop subscription in accordance with section 15 above. However, if you continue to use One Drop after the changes are made, then you will be agreeing to the changes regardless of the amount of time which has elapsed.Whether a change has a material effect on you to your detriment depends on the nature of the change and your particular circumstances. For example, a change which causes you to incur increased transaction fees, or which removes an entire category of Items, could have a material effect on the amount of value you get out of One Drop. The removal of individual items or clarifying changes to the One Drop License will not typically have a material effect on you to your detriment.
Interpretation: Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion we mean our sole discretion.
Applicable Laws: We control and operate One Drop from our offices in the United States. The laws of the US govern these terms, and you submit to the jurisdiction of the courts here for the resolution of any dispute between us.
One Drop: One Drop LLC
One Drop Content: is all the content that we have put on One Drop and includes the design, compilation, and look and feel of One Drop, and copyright, trademarks, designs and other intellectual property on One Drop (unless otherwise stated and excluding content owned by others like Contributor content)
Handling fee: the fee Subscribers may pay, depending on their subscription payment method.
Items: digital goods found on One Drop, which may (but won’t necessarily) include goods like photography, graphics, design templates, stock video, and much more.
Subscriber: a person who signs up by creating an account and accepting these terms.
Payment method: any payment agent or method we make available on One Drop.