Item Support on One Drop
One Drop does not provide technical support for any Items
All Items on One Drop are created by independent Contributors. Because of this and the nature of our unlimited subscription, we cannot provide direct technical support or advice on the use of Subscription or Free Items.
We do our best to ensure that every Item on One Drop is high quality and free of any technical issues. All of our Contributors are carefully reviewed and maintain a track record of creating error-free, high-quality assets.
What’s included with your Item
Item Description
Each Item page includes a written description of the Item which may also contain important information from the Contributor about the Item. We encourage you to review this thoroughly, so you understand what you’re getting before downloading or purchasing the Item.
Documentation
On complex item, many Contributors include installation instructions, help documentation, or tutorials within the .ZIP file you downloaded to help you use the Item correctly or troubleshoot common issues. However, it's important to keep in mind that this documentation is not a requirement and may not be available with every Item.
Updates
From time to time, Contributors will release updates to their Items to ensure that they are working as described, protected against major security concerns, as well as provide discretionary version updates. To access these updates, simply download your Item again to get the most up-to-date version.
What’s not included with your Item
Technical support
Items on One Drop are not supported by the Contributor or by One Drop so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the Contributor.
Notifications
While your active One Drop Subscription will enable you to have access to the most up-to-date version of the Item at all times, you won’t be notified when an update is available to an Item you previously downloaded or purchased. If updates are important to you, we recommend that you periodically check the Item page to see if an update has been released by the Contributor.
Alternative ways to find help
While there is no support offered by the Contributor or One Drop for Subscription Items in the One Drop library, there are still some avenues that you can take to find help:
- Your paid One Drop subscription includes access to free Tutorials, Tips and Trainings so you can learn new skills that help to get you on your way. Look for the link in the top navigation when you’re logged in.
- You can post a question in the One Drop Facebook group. This is a great resource for like-minded community members that might be able to give you advice on your particular issue, but if you choose to use this communication method, know that Contributors nor One Drop admin actively monitor these forums, and not obligated to reply or provide support.
- When you purchase a Premium Item from One Drop, it qualifies for limited after-sales support directly from the Contributor of your Item. Look for the Contributor’s specified method of communication provided in the Item’s support documentation files.
If you cannot successfully solve the issue, you may need to find a different Item for your project. Learn more about how you can find a similar Item for your project.
Purchasing Premium Items from One Drop
Alongside the Subscription library, One Drop will offer a range of high-value resources and digital assets that can be purchased individually. Many Contributors will include after-sales technical support for complex Items, such as systems or websites, that they sell on One Drop. Look for this in the Item Description if it is something you deem important.
Reporting an Item you believe is broken
In the event that an Item does not work as you expect and you believe the issue is not related to your software setup or usage, please let our team know by using the “Report this Item” link on the Item’s page so we can investigate and take appropriate action.
